Case Study

ThredUp Advances the Secondhand Shopping Experience with Lily AI

ThredUp is the world’s largest online secondhand shopping destination with thousands of like-new styles from popular brands at up to 90% off estimated retail. The company adds more than 40,000 authentic new arrivals to the site every day, specially curated by style experts

Problem: Millions of Unique Items, Thousands of Ways to Look for Them

With more than 100,000 items arriving every day from sellers’ closets, ThredUp must categorize and tag products at tremendous scale. Its inventory includes more than 50,000 brands and hundreds of categories, each with dozens of attribute groups—any of which could lead a buyer to the item she wants. “We need to think carefully about how our customer wants to shop our website,” says Chris Homer, co-founder and CTO at ThredUp. “How does she want to engage with our products? How can we show the right garment to the right person? We need to describe and tag our inventory with objectivity and accuracy.”

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